AI & Automation · Logistics
Workflow automation removed 6,200 manual hours a year from logistics operations
A national 3PL drowned in PODs, e-way bills and billing disputes. We deployed document intelligence and workflow automation across 40 branches, removing 6,200 manual hours a year and cutting billing disputes by more than half.
- Client
- Confidential logistics operator
- Region
- India
- Timeline
- 3 months to production
- Team
- 5 specialists
6,200 hrs
Manual effort removed per year
54%
Fewer billing disputes
40
Branches on the automated pipeline
94%
Documents processed without human touch
Context
The situation we found
National 3PL operator with 40 branches and 1,100 vehicles
Engagement model: Automation sprint programme
Every consignment generated paperwork that branch staff keyed into three systems. Reconciliation between delivered consignments and invoices was manual, slow and a constant source of customer disputes.
Challenge
What was blocking the business
The constraints that had to be resolved before any technology decision mattered.
Approach
How we solved it
The decisions that produced the outcome, not a feature list.
Document intelligence
OCR plus LLM extraction converts scanned PODs, e-way bills and delivery challans into structured records with confidence scoring.
Confidence-based routing
High-confidence extractions post automatically; anything ambiguous routes to a human queue with the source image side by side.
Automated reconciliation
Consignment, POD and invoice data matched nightly, with exceptions raised as tickets instead of surfacing as customer disputes.
Control-tower dashboard
One operational view of in-transit consignments, exceptions and branch performance, refreshed in near real time.
Delivery roadmap
How the programme ran
- 01
Process & volume audit · 2 weeks
Document taxonomy, volume baselining and automation candidate scoring.
- 02
Extraction pipeline · 5 weeks
OCR/LLM pipeline, confidence thresholds and human review console.
- 03
Reconciliation & exceptions · 3 weeks
Matching engine, ticketing workflow and branch rollout.
- 04
Control tower · 3 weeks
Operational dashboard, alerting and performance reporting.
Results
What changed after go-live
Measured in the client's own systems against the baseline captured in discovery.
Stack & integrations
What it was built on
Technology stack
Integrations
Capabilities used
Services and platforms behind this work
FAQ
Questions about this engagement
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