Platform & Teams
Annual maintenance contracts and SLA-backed application support
Keep the systems you depend on healthy: proactive monitoring, defined response times, security patching and a monthly enhancement allowance — including systems we did not build.
15 min
P1 response target under the enterprise tier
99.9%
Availability targets on supported platforms
Monthly
Enhancement hours included, not just firefighting
Quarterly
Technical debt and security review
Definition
What amc & support means here
An annual maintenance contract is a recurring agreement covering corrective, preventive and adaptive maintenance of a live system against defined service levels and escalation paths.
Capabilities
What is included
Each capability is scoped, estimated and delivered against agreed acceptance criteria.
Proactive monitoring
Uptime, error rate, performance and job failure alerting with on-call rota.
Incident management
Severity classification, response SLAs, RCA reports and preventive actions.
Security maintenance
Dependency patching, vulnerability scanning and certificate lifecycle.
Enhancements
A monthly pool of hours for small changes and reports.
Backup & recovery
Backup verification and periodic restore drills, not just configured jobs.
Advisory reviews
Quarterly architecture, cost and technical-debt reporting.
Deliverables
What you receive
- Service level agreement and escalation matrix
- Monitoring, alerting and on-call setup
- Monthly service report with incident summary
- Security patching log
- Verified backup and restore drill records
- Quarterly technical review pack
Engagement models
How we can work together
Essential
Business-hours support, monitoring, patching and a small enhancement pool.
Business
Extended hours, tighter SLAs, larger enhancement allowance and quarterly reviews.
Enterprise
24x7 on-call, 15-minute P1 response, dedicated success manager and DR drills.
Implementation roadmap
How the engagement runs
Indicative timeline for a single-entity engagement; multi-country programmes are phased.
- 01
Takeover audit · Week 1-2
Architecture, access, risk and documentation gap review.
- 02
Stabilise · Week 3-4
Monitoring, backups, patching and the top risk fixes.
- 03
Operate · Ongoing
Ticket handling within SLA and monthly service reporting.
- 04
Improve · Quarterly
Debt reduction, cost tuning and security review.
- 05
Plan · Annually
Roadmap and renewal planning against business priorities.
Comparison
Break-fix vs AMC
| Factor | Ad-hoc break-fix | AMC |
|---|---|---|
| Response time | Best effort | Contracted SLA |
| Cost predictability | Volatile | Fixed monthly |
| Security patching | Reactive | Scheduled |
| Knowledge continuity | Lost each time | Retained team |
Advantages
- Predictable cost and contracted response times
- Issues found by monitoring before users report them
- Security patching happens on a schedule, not after an incident
- Available for systems built by other vendors
Trade-offs to plan for
- A minimum commitment period applies
- Takeover of undocumented systems needs an audit phase first
- Major new features sit outside the enhancement pool
Decision guide
Is this the right service for you?
Match your situation to the recommended starting point.
| If this sounds like you | We recommend |
|---|---|
| Occasional small issues, low criticality | Essential tier with business-hours cover. |
| Revenue-critical platform | Enterprise tier with 24x7 on-call and DR drills. |
| Inherited an undocumented system | Start with the two-week takeover audit. |
Industries
Where we apply amc & support
FAQ
AMC & Support questions, answered
Related services
Often delivered together
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Odoo ERP
End-to-end Odoo delivery: process fit-gap, configuration, custom modules, data migration, VAT and e-invoicing compliance, training and long-term support.
Dedicated Developers
Vetted engineers who join your workflow, your standups and your repositories — either as individual specialists or as a managed squad with a delivery lead.
Ready to scope your amc & support engagement?
Share your context and we will come back with an approach, timeline and indicative investment — under NDA.